Rinnai Hot Water Solutions

Rinnai Solar Warranty

Rinnai Other Products

Rinnai brings you peace of mind with a 3 year minimum warranty on hot water solutions:

RINNAI INFINITY 3 YEAR WARRRANTY - TERMS AND CONDITIONS

1. During the 36 month period from date of purchase and subject to clauses 2 and 3 below, Rinnai New Zealand Limited ("Rinnai") will, at its own discretion, either replace or repair any defective product at no charge to the customer.

2. This warranty covers manufacturing defects only.  This warranty will not apply if (for example) the product has been improperly installed or is otherwise installed contrary to manufacturer's recommendations, has been damaged during installation, has not been operated in accordance with operating instructions, or has been subjected to damage or abuse beyond that expected from conditions of normal use.

3. Warranty claims may be invalid if not accompanied by details of the installing or supervising gas fitter's registration number and the gas fitting certification number.

4. This warranty commences from the date of purchase. Proof of purchase is required at the time of any warranty claim.

5. Servicing of the product is to be carried out by a Rinnai authorised service centre.


Extended Warranty for Rinnai Infinity Heat Exchanger

The warranty on heat exchangers in Rinnai Infinity in domestic use is 10 years pro rata (i.e. in the 4th year, 70% of the value of the part is covered and 40% in the 7th year).

For Rinnai Infinity units installed for commercial use the warranty for the heat exchanger is 5 years pro rata (i.e. in the 4th year, 40% of the value of the part is covered and 20% in the 5th year).

This warranty is subject to Terms and Conditions 2 to 5 above.

All other parts and labour for the product are covered for 3 years in accordance with the Terms and Conditions above.

RINNAI SOLAR WARRANTY SUMMARY TABLE AND GENERAL TERMS

All terms of the warranty are effective from the date of installation of the Rinnai solar system. Rinnai New Zealand Limited (Rinnai) reserves the right to verify this date by requesting a copy of the Certificate of Compliance obtained by local building authority inspection of the system.

Domestic vs. Commercial Application

The reason for distinguishing between a domestic and commercial application is because the expected life of a system is directly related to the hours of use.

A domestic application is defined as an installation that serves a single residential dwelling which is not used for commercial purposes, such as a hair salon, catering kitchen, motel or communal care facility.

All other installations are defined as a commercial application.

General Warranty Terms

Rinnai reserves the right to make modifications and change specifications and its parts without notice.
For the purposes of the Consumer Guarantees Act 1993, Rinnai only guarantees the availability of repair facilities and spare parts for the express warranty periods recorded in the Rinnai Solar Warranty Table.

If the Rinnai solar system is being acquired for personal, domestic or household use, this warranty does not limit any consumer rights or guarantees that may apply under the Consumer Guarantees Act 1993. If the product is being acquired for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 do not apply and no other warranties (either express or implied by law) apart from those stated in this warranty apply.

Rinnai Warranty Terms for Solar Components

Extended Warranty for Rinnai Infinity Solar Heat Exchanger
The parts warranty on heat exchangers in Rinnai Infinity Solar installed for domestic use is 10 years pro rata (i.e. in the 4th year, 70% of the value of the part is covered by the warranty and 40% of the value of the part is covered by warranty in the 7th year).

For Rinnai Infinity Solar units installed for commercial use the parts warranty for the heat exchanger is 5 years pro rata (i.e. in the 4th year, 40% of the value of the part is covered by the warranty and 20% of the value of the part is covered by the warranty in the 5th year).

This warranty is subject to Terms and Conditions below.

All other parts and labour for the Rinnai Infinity Solar are covered for 3 years in accordance with the Terms and Conditions below.

Rinnai Infinity Solar is under warranty for solar installations only. If used for any other purpose the warranty is void.

Rinnai Infinity Solar Warranty - Terms and Conditions

1. During the warranty period and subject to clauses 2 and 3 below, Rinnai will, at its own discretion, either replace or repair any defective product at no charge to the customer.

2. This warranty covers manufacturing defects only. This warranty will not apply (for example) if the Rinnai Infinity Solar has been improperly installed or is otherwise installed contrary to manufacturer’s recommendations, has been damaged during or after installation, or has been subjected to damage or abuse beyond that expected from conditions of normal use.

3. Warranty claims may be invalid if not accompanied by details of the installing or supervising gas fitters registration number and the gas fitting certification number.

4. This warranty commences from the date of installation. Proof of purchase is required at the time of the warranty claim.

5. Servicing of the Rinnai Infinity Solar is to be carried out by a Rinnai authorised service centre.

Water Quality for Rinnai Infinity Solar and Solar Panels Water quality outside the maximum recommended limits (as set down below) will void this warranty. Water quality tests must be carried out at the customer’s own cost but Rinnai will reimburse any reasonable test costs of the product is found to be defective.

Water chemistry and impurity limits are detailed in the table below. Most metropolitan water supplies fall within these requirements. If you are unsure about water quality, contact your water authority. If sludge or foreign matter is present in the water supply, a suitable filter should be incorporated in the water supply.

Some examples of water quality issues where the water may need to be treated:

• Hard water (Wanganui)
• Acidic water (some areas of Christchurch)
• Both hard and acidic water (some bore water)
  

Frost tolerant panel (FTC) are warranted against frost damage by temperatures down to and include - 5 degrees Celsius

The Drain Down system correctly installed in conjunction with the Rinnai Standard Panels are warranted against frost damage caused by temperatures down to and including - 15 degrees Celsius

In Relation to Storage Tanks
The following exclusions apply:

• Accessibility - Where the cylinder is not easily accessible for maintenance and replacement, this warranty will not cover any additional costs caused by access difficulty
• Leaks - To the fullest extent permitted by law, this warranty does not cover any consequential loss resulting from leaks to a cylinder. Accordingly it is important that a suitably drained catch pan is fitted where damage could be caused by discharge from the cylinder.